When you add your business address to Local Rewards, Maybe* syncs your location with the payment providers and utilises a merchant ID (MID).
If your payment facilitators are Square, iZettle, SumUp, Shopify POS etc., they may be using shared MID’s that have an impact on how transactions are monitored.
A MID can be assigned by your bank to identify each of your payment locations, and the payments that are made at each of those locations.
If you use a payment facilitator, you remove the need to create and maintain your merchant IDs with your bank, but it can mean that your transactions end up on a shared MID with many other merchants.
If Maybe* is unable to differentiate between locations (through the use of other data), we are unable to use the shared MID with your program. As we work with the card providers we are sometimes able to identify transactions for one of the card providers but not both.
We are working with the card schemes to resolve all of the shared MID issues, and will be able to process all transactions on these Merchant IDs soon.
If you believe you are not on a shared MID or do not use one of the listed payment facilitators mentioned above contact us so we can investigate the issue further.