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Appointments Section within Calendars Tab
Appointments Section within Calendars Tab

You can view all of the appointments in your CRM calendar by clicking on the Appointments tab in the Calendar section of your CRM

Written by Sarah Bassett
Updated over a week ago

You can view all of the appointments in your CRM calendar by clicking on the Appointments tab in the Calendar section of your CRM. Here you will see a list of all the appointments booked through the CRM, whether a customer or a team member books them. You can change the status of appointments and create new bookings in this section.

NOTE: Depending on your user permissions, you may not have access to all of the components.

Appointment Overview

Name Of The Contact

In this column, you can see the name of the contact who scheduled the appointment with you - or your team.

When you click on the contact's Name or Icon, it directs you to the contact's details, where you can edit more actions.

Appointment Status

You can change the status of an appointment by clicking on the drop-down to the left of the corresponding appointment you’d like to update in the Actions column to the far left. With this column, you can adjust and manage your upcoming appointments. Select from one of seven possible appointment statuses, including:

  • Confirmed:

If the contact confirmed the booking.

  • Showed:

If the contact shows up for the appointment.

  • No-Show:

If the contact did not arrive for the appointment.

  • Canceled:

If the contact requests that the appointment should be cancelled.

  • Invalid:

If you want to mark the contact as Invalid, the information provided by/for the contact may have been incorrect, and there is no way to rectify it. Be sure to mark the contact 'Invalid' because the action cannot be undone.

Appointment Title

In this column you will see the Title given to the appointment when it was booked.

Requested Appointment Time

You can see when the appointment was booked or requested in the Date Requested column to the right of the Name column. Here you will see the exact date and time the appointment is booked or requested.

Date Added

The "Date Added" column shows when the appointment was created, whether by a team member or the customer. Here you can see the exact date and time the appointment was booked and how it was booked.

Calendar Booked

In the Calendar column to the right, you will see which calendar the appointment was booked. This could be individual team member calendars or group calendars.

Appointment Owner

The Appointment Owner tab shows who the appointment belongs to. If the appointment has been booked in an individual calendar, it will show the team members' names here. If the appointment was booked in a group calendar, you will not see a name unless the appointment was assigned to a specific team member.

More Action

  • View Details

Click here to view the details of the appointment.

  • View Notes

If notes were added when booking an appointment, you can view them here. This section will be blank if no notes are added during the appointment booking process. You can add notes here to ensure that the appropriate team member(s) know what the meeting is about.

  • Edit

Click on the "Edit" button to edit your appointment.

  • Reschedule

If the contact requests to reschedule the appointment, you can note their reasons for rescheduling in the 'Appointment Description.'

  • Delete

To be used to delete an appointment. Be certain that you want to delete the appointment, because this action is permanent.

Filter Appointments Table

If you'd like to see the appointments scheduled for only a specific calendar, user, or team, you can filter by selecting them using this drop-down tab.

Filter By Calendar, Teams, or Users

Here you can either show all appointments from every calendar in your CRM or filter the appointments by calendars, teams, or users.

Filter By Appointment Status

You can filter appointments based on their appointment status by clicking on the All button next to the All Appointments drop-down. A drop-down will appear, and you can filter your appointments by Confirmed, Cancelled, New, No Showed, or Showed. You will see only those listed below when you choose one of these appointment types.

Filter By Appointment Date

If you'd like to rearrange the appointments according to your preferences, simply select either Descending or Ascending order by clicking the Date Added button on the top right of the page. This is an easy way to customise how the appointments appear in the table.

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