All Collections
Opportunities and pipeline
How to create an opportunity
How to create an opportunity

Sometimes when you have a client in your system but they haven't done anything yet, you need to move them into an opportunity.

Hannah Dove avatar
Written by Hannah Dove
Updated over a week ago

This section allows you to generate new opportunities manually from the beginning. While automation is commonly used to create opportunities, it is crucial to understand the process of crafting them from scratch as well. Creating opportunities for your clients makes keeping track of the sales process quick and simple. To commence the creation of a new opportunity, simply click the + New button and proceed with entering the required information.

Opportunity Tab

Contact Info

To create a new opportunity from scratch, you will use this panel.

1. Contact Name

Add or edit this opportunity's name.

2. Email

Add or edit this opportunity's email.

3. Tags

Add or edit this opportunity's tags.

4. Phone

Add or edit this opportunity's phone number.

5. Company Name

Add or edit this opportunity's company name.

Opportunity Info

1. Add Opportunity Name

You will need to give your opportunity a name. This is usually the full name of the opportunity or company name.

2. Select Pipeline

Here you will select which pipeline you are allocating this new opportunity into. This is very important for organisational purposes and tracking data correctly throughout the pipeline.

3. Choose a Pipeline Stage

You will need to assign the opportunity to a certain stage in your pipeline to show and track where they are at in the sales process.

4. Select Status

You will need to assign the opportunity with a status. The status shows if the opportunity is still open, closed, or lost.

5. Input Lead Value

In order to properly track conversion revenue and costs, you should add monetary values to the opportunities. By default, this is tracked in USD.

6. Assign Owner/User

Here you can assign an owner or user to the opportunity. This is very useful when managing sales teams or Call centers so the agents know which opportunities are their responsibility.

7. Opportunity Source

If you know where the opportunity came from, you can enter a source here to keep track of acquisition data.

Edit Opportunity

If you want to edit the opportunity, simply click on the contact card and it will direct you to the edit popup.

Opportunity Tab

​You can edit the opportunity tab you just created following this same format.​

Book/Update Appointment Tab

If you would like to manually add or edit an appointment for a specific opportunity, you can do so here.

1. Select a Calendar

The dropdown menu will allow you to choose the calendar from the list of calendars you have created within the system.

2. Meeting Location

You can add a meeting location if you would like to. It is an option, not a requirement.

3. Appointment Title

Here you can give it a title to the appointment. It's completely optional.

Tasks Tab

If you would like to manually add a new task for a specific opportunity, you can do so here.

1. Task Title

Give your new task a title, so it can be easily identified.

2. Task Description

The task description will mention the person responsible for the task and other details.

3. Assign Task

You can assign any new task to a team member or leave it unassigned for all team members to see.

4. Select Due Date

You will need to select a due date by which you would like this task accomplished.


You can view or edit notes in the notes tab on the far right of the Edit Opportunity tab. Here you can add important details related to the opportunity in your pipeline. These notes will show in the Opportunity Card as well as in the contact details within the contacts tab of your CRM.

Quick Card Action

These action icons at the footer of each card allow you to add and manage activities seamlessly.

1. Call

When you click on the call icon it speed-dials the contact number.

2. View Conversation

When you click on this icon, it will direct you to the contact's conversation thread.

3. Add Tag

Click on this icon to add a tag to your contact card.

4. Add Notes

This icon directs you to the Note tab where you can add any additional info about the contact.

5. Add Tasks

When you click on this icon on a contact's card it allows you to assign any user in your team to a task specifically for that contact.

7. Add an Appointment

Click on this icon to book an appointment with the contact.

8. Added Tag

The "add tag" icon changes to this icon when tag(s) is added, it shows the number of tags added to each contact.

Need more help?

Join us for live daily support - Book now.

Did this answer your question?