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How to Record and Report a problem you are having with Maybe*
How to Record and Report a problem you are having with Maybe*

How to record and report a problem you are having with Maybe*

Written by Danni Harris
Updated over a week ago

At Maybe*, we're committed to providing the best service possible. To help us serve you better, we encourage you to report any bugs or problems you encounter using Loom. This step-by-step guide will show you how to easily record a bug and send it back to us through our live chat function.

Step 1: Install Loom

Download and install Loom from their website or your device’s app store. It’s available on multiple platforms, including Windows, Mac, iOS, and Android.

Step 2: Set up your recording

Launch Loom and select your recording preference: screen, webcam, or both. Then, choose the specific area of your screen to record. You can record your entire screen or just a portion relevant to the bug.

Step 3: Reproduce the problem

Ensure you can replicate the bug before recording. This might involve opening certain software or performing specific actions.

Step 4: Start recording

Press the “Start Recording” button. There’s usually a short countdown before it begins. Clearly describe the issue you're facing, highlighting what should happen versus the actual outcome.

Step 5: Demonstrate the problem or bug

Perform the actions that lead to the bug, doing so slowly and clearly for easy understanding. Please add a voice over that explains what you are doing and what you want the outcome to be.

Step 6: Finish the recording

Once you’ve shown the bug, click the stop button to end the recording. This is often located at the bottom of your screen.

Step 7: Review and edit

Watch your recording to ensure clarity. Trim the start or end if needed.

Step 8: Share your recording

After reviewing, Loom will provide a link to your video. Prepare to share this with us.

Step 9: Additional details

Alongside your Loom link, include any extra information like written steps, error messages, and system details (e.g., operating system, browser version).

Step 10: Contact us via live chat

Visit the Maybe* website and use the live chat function, found at the bottom right of the page, to send us your bug report. Include the Loom link and any additional information.

We greatly appreciate your feedback in helping us enhance our services. If you encounter any problems while reporting a bug, please don’t hesitate to ask for assistance through our live chat. Your feedback is invaluable in helping us improve and serve you better.

If you need any assistance with Loom, see their support centre here

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