What is Messenger?

A definition of Messenger: what it is, how it works, and why it's important for your business.

Hannah McKernon avatar
Written by Hannah McKernon
Updated over a week ago

Messenger, an instant messaging service developed by Meta, launched in August 2011, replacing Facebook Chat. You don't need a Facebook account to use Messenger. While the two are partially connected when you have a Facebook account, you aren't required to have one to use Messenger

Messenger allows friends on Facebook to directly message each other and have private conversations - much like texting or other messaging services. Messenger is available on both the desktop version of Facebook and as a separate mobile app. 

Messenger is a useful tool to use as a business to connect with customers, reach new people and asset with customer service. You use Facebook Messenger to talk directly to people that have liked your page, making it a useful new communication channel. You can also advertise using Facebook Messenger.

Find out how to connect your Messenger to the Maybe* platform.

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